Help center

Frequently asked questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

Shipping & Delivery

  • "We process all orders within 1-2 business days. Once shipped, standard delivery within the USA usually takes 3-7 business days depending on your location."

  • Shipping rates can vary depending on your region and are calculated at checkout.

    Here are the full details of our Shipping Policy.

  •  "Yes! We offer free standard shipping on all domestic orders over $150. This will be automatically applied at checkout once your subtotal reaches the qualifying amount."

  • "Currently, we only ship to addresses within the United States. We do not offer international shipping at this time to ensure the best service for our domestic customers."

  • A full list of all of our shipping areas can be found here.

    If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Returns & Refunds

  • "We offer returns for store credit only. To keep our boutique inventory fresh for all our shoppers, we do not issue refunds to original payment methods. Store credit never expires and is issued via a digital gift card."

  • "Return requests must be made within 7 days of your delivery date. Because we carry limited quantities and unique styles, items must be sent back promptly to remain part of our current collection."

  • "You will receive store credit for the full purchase price of the qualifying items. Original shipping fees are non-refundable. Please ensure your items meet our 'unworn and tags attached' criteria before sending them back."

  • "For hygiene and safety reasons, all jewelry is final sale and cannot be returned. Additionally, any items that have had tags removed or show signs of wear are ineligible for return or store credit."

  • "The customer is responsible for all return shipping costs. We recommend using a trackable service like USPS or UPS, as we are not responsible for lost return packages. Original shipping fees are non-refundable."

Sizing & Fit

  • "Most of our items run true to size. However, because we hand-curate pieces from different designers, we recommend reading the specific 'Fit' notes on each product page where we mention if an item runs small or has an oversized look."

  • "If you are between sizes, we typically recommend sizing up for a more comfortable fit, or checking the 'Fabric' section-items with high spandex content will have more give, while 100% cotton pieces may require a more precise fit."

  • "We currently offer a curated selection of sizes ranging from XS to XL. You can find our detailed measurement chart on our Size Guide page to help you find your perfect fit."

Payments & Safety

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

  • We accept payments from major credit card companies like Visa, Mastercard, and American Express.